Refund policy

Return Policy

If the boots are the wrong colour, defected, wrong size then the boots can be returned to us. 

The boots have to be returned unworn, unplayed and with the original packaging. Failure to do so could effect the replacement or being credited.

If when processing your order and the wrong size is selected we cannot replace or refund the boots if it matches the original order.

If the order is incorrect which is our fault, we will offer a full refund - other cases will be based on our return/exchange policy.

Please contact us on email to arrange your return on cloud9boots@gmail.com.